Support

Sign in with the email address you used to register, then go to My Tickets. Your tickets will be listed there along with QR codes for check-in.

First check your spam folder. If it's not there, sign in to your account and check My Tickets — if your ticket is showing as Confirmed, registration was successful. If your ticket shows as Pending Approval, it's still being reviewed by the event organiser.

Badge name changes may be possible depending on the event. Contact us with your order reference and we'll see what we can do.

Go to My Tickets, find the ticket you want to transfer, and click 'Transfer this ticket'. Enter the recipient's email address and they'll receive a notification to accept. The transfer is only complete once they accept.

Some events require manual review of registrations. The event organiser will review your registration and you'll receive an email with the outcome. This usually happens within a few days of submitting.

Refund policies are set by each event organiser. Contact us with your order reference number and we can pass your request on to the organiser.

Just open My Tickets on your phone and have the QR code ready to scan. You don't need to print anything. Make sure your phone is charged!

Make sure you're using the same sign-in method you used when you registered. If you're still having trouble, contact us and we'll help you recover access.